Privacy Policy

• Account data: name, email, phone number and password.
• CA data: qualifications, ICAI membership number, experience, photo, UPI ID and fees.
• Booking data: the service requested, your description of the issue and preferred timing.
• Payment data: processed securely by our payment gateway (Razorpay); we do not store full card details.
• Usage data: device, browser and interaction information for security and analytics.

• To create and manage your account and bookings.
• To connect Users with financial experts and facilitate consultations and payments.
• To verify CA credentials and process payouts.
• To provide support, send service communications and improve the Platform.
• To comply with legal obligations and prevent fraud or misuse.

We share booking and contact details between the User and the assigned financial expert strictly to deliver the consultation. We share data with trusted service providers (such as our payment gateway and hosting/infrastructure providers) under appropriate safeguards. We may disclose information where required by law or to protect our rights.

We do not sell your personal information to third parties.

We use industry-standard technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

You may request access to, correction of, or deletion of your personal information by contacting us. Some data may be retained where required by law. You can also opt out of non-essential communications.

We use cookies and similar technologies to keep you signed in, remember preferences and analyse usage. You can control cookies through your browser settings.

The Platform is not intended for individuals under 18, and we do not knowingly collect their data.

We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

For privacy questions or requests, email contactconnectkart@gmail.com.