Legal
Refund & Cancellation Policy
Last updated: 21 June 2026
This policy explains how cancellations, rescheduling and refunds work for consultations booked through ConnectKart. It forms part of our Terms & Conditions.
1. Cancellations by the User
- Full refund if you cancel at least 24 hours before the scheduled consultation time.
- No refund for cancellations made less than 24 hours before the consultation, or for no-shows, as the consultant has reserved time for you.
- You may reschedule free of charge up to 4 hours before the consultation, subject to CA availability.
2. Cancellations by the Consultant
If a consultant cancels or fails to attend a confirmed consultation, you are entitled to a full refund or a free rescheduled session, at your choice.
3. Service Quality Issues
If you experience a genuine issue with a consultation, contact us within 48 hours of the session at contactconnectkart@gmail.com. We verify each case with both the User and the consultant before deciding on a partial or full refund at our reasonable discretion. The platform/service fee may be non-refundable where the service was duly facilitated.
4. How Refunds Are Processed
Approved refunds are made to the original payment method via our payment gateway (Razorpay) and typically reflect within 5–7 business days, depending on your bank or card issuer.
5. Non-Refundable Situations
- Consultations already completed and verified as delivered.
- Dissatisfaction with advice that was competently provided in good faith.
- Late cancellations and no-shows as described above.
6. Contact
For any refund or cancellation request, email contactconnectkart@gmail.com with your booking details.